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View FAQs
Customer Service

Including Shipping & Return Policies
Educational Orders

For Teachers, Schools & Districts
Permissions & Subrights

Including Virtual Read-Alouds

Create a New Account

If you had an account prior to August 19, 2024, you will need to register a new account. Please note that any online order history prior to August 19, 2024 will not be carried over to your new account, however all current and future orders will be accessible in "My Orders". We apologize for the inconvenience.

Customer Service

International Orders

International orders must be placed via email or phone.

Email: orders@leeandlow.com
Call: (212) 779-4400

 

Event Orders

Hosting an author or illustrator at your school, library, bookstore, or organization? We offer a generous discount for creator events.

Email authorvisits@leeandlow.com for more information.

Shipping Times & Return Policy

We have several shipping options available. View the shipping times to decide which is the best option for your order.

We issue refunds for items returned within 45 days of purchase. Read our full Return Policy.

Bookstores & Retailers

Interested in stocking our books? Contact orders@leeandlow.com for information on discounts and terms for ordering from us directly.

Lee & Low titles are also available through major wholesale distributors, such as Ingram and Faire.

Ebooks & Audiobooks

Many Lee & Low books are available in digital formats via established ebook and audio platforms. Find out more here.

Website Special Offers & Coupon Codes

Lee & Low occasionally offers coupon codes as well as automatically applied discounts on select titles on our website. Click here to browse Special Offers. Please note that this discounted pricing is only valid via credit card checkout at leeandlow.com. Discounts cannot be applied to any books under the Bebop Books® imprint, and may not be combined with other offers.

Privacy Policy

Our Privacy Policy outlines how we collect, use, disclose, and protect your personal information to ensure transparency and safeguard your privacy.

AI Policy

Lee & Low Books is committed to the responsible and ethical use of AI. It is important to note that as AI technology continues to evolve, our guidelines and practices will also evolve accordingly.

Read our statement.

Forms

Click here to access all the forms needed to create orders, request permissions, inquire about author / illustrator visits, etc.

Educational Orders

Email Us

Questions about school and district orders? Want a W9? Our Sales Team can help! Email us at quotes@leeandlow.com

Request a Quote

Fill out this quick form to receive a quote from our Sales Team.

Catalogs & Reading Lists

Whether you’re a parent, teacher, librarian, or bookseller, our catalogs and reading lists will help you discover great books to diversify your shelves for readers of all ages.

View Catalogs

Permissions & Subrights

Permission Inquiries

We are happy to work with you on rights and permissions inquiries for our extensive catalog of titles. We accept only written permission requests through our Permissions & Subrights Form.

Virtual Read Aloud

Lee & Low is granting permission to allow educators and librarians to do virtual read-alouds of our titles for noncommercial purposes only. Follow these guidelines.

AI Policy

All titles, illustrations, and promotional materials published and displayed by Lee & Low Books, Inc., including its imprints and any of our production partners’ products, are protected by U.S. Copyright Law and the Berne Copyright Convention. As such, Lee & Low does not permit or consent to the use of any of our aforementioned products and services to train generative artificial intelligence (A.I.).  View the entire policy here.

Frequently Asked Questions

Ordering

Where can I find Lee & Low’s books?
  • Individual consumers can find our titles wherever books and ebooks are sold, including our website, Amazon, Barnes & Noble, and Bookshop.
  • Schools and libraries can order directly from Lee & Low by contacting quotes@leeandlow.com, or completing this form. Books are also available via educational wholesalers, such as Baker & Taylor, Follett, and Mackin.
  • Retailers can also order directly from Lee & Low. Contact orders@leeandlow.com for information on discounts and terms. Books are also available through wholesale distributors, such as Ingram and Faire.
  • Ebooks: A wide range of Lee & Low titles are accessible as ebook via distribution platforms including Overdrive, Follett, Mackin, MakeMake, Skybrary, and Open eBooks. Find out more information about ebooks here.
  • Audiobooks: Discover Lee & Low titles on audio through established lending and purchasing platforms. Find out more information about audiobooks here.
Can I change the shipping address?
We process and ship your orders as quickly as possible. Therefore, orders can't be edited once they've been placed.
How will I know when my order ships?
You will receive an email confirmation with the subject : Your Lee & Low Books Order Has Shipped. If it's not in your inbox, please check your spam folder.
Need a receipt or invoice? Missing a packing slip?
Please send an email to orders@leeandlow.com with your order number.
How do I create a tax-exempt order?
Please email your order along with a copy of the tax-exempt form to orders@leeandlow.com.
What’s the return policy?
Please refer to our Shipping Times & Rates and Refund & Returns Policy pages.
How do I report a missing, damaged, or defective item from my order?
Please send an email to orders@leeandlow.com with your order number and details.
Is this book out of stock? How do I get an inventory status check for a particular title?
Please email orders@leeandlow.com with the title(s) and ISBN(s). Include quantities needed.
What are the terms and discounts available for nonprofits, corporate sales, or special sales projects?
Please contact sales@leeandlow.com and we would be happy to work with you.
Need to order books for an upcoming event with an author or illustrator?
Lee & Low offers a generous discount for events with our creators. Email authorvisits@leeandlow.com for more information. Please include the date of the event in the email. We strongly recommend reaching out at least 4 weeks before the event to allow processing and shipping.
I can’t log into my account.
If you had an account prior to August 19, 2024, you will need to register a new account. Please note that any online order history prior to August 19, 2024 will not be carried over to your new account, however all current and future orders will be accessible in "My Orders". If you have created an account after August 19, 2024, you can click "Lost your password?" to reset it.

Editorial

How do I submit my PICTURE BOOK manuscript to the New Voices Award writing contest?
Please find our contest rules and submission guidelines here.
How do I submit my NOVEL manuscript to the New Visions Award writing contest?
Please find our contest rules and submission guidelines here.
Do you have any insight for writers who are new to writing and children’s book publishing?
Please take a look at the resources and articles listed here. We also recommend visiting the Society of Children's Books Writers and Illustrators and perusing the many resources on their website.
Can a Lee & Low editor read my story and provide feedback?
No, but please find a thoughtfully curated list of blog posts here that may help you improve your story through revision.
Do you have any job or internship openings in Editorial?
You can find any current openings on our Careers page.
Can illustrators submit their portfolios?
We are happy to consider art samples for picture books, graphic novels, and book jackets. You may send your sample to editorial@leeandlow.com. Please include a link to your website. If an editor has a project that they feel is a good fit for an artist, they will reach out to you. (Note that any manuscript submissions sent to this address will not be considered.)
What types of stories are you looking for?
Our mission is to promote and amplify diverse stories by diverse creators. We publish fiction and nonfiction from picture books to young adult novels. We do not publish animal stories. For more information on what kind of manuscripts each of our editors is currently interested in, you can check out our Editorial Team page.
Do you accept unsolicited submissions?
Our imprints are currently closed to unsolicited manuscript submissions until further notice. We still accept agented submissions and projects from writers' conferences that Lee & Low editors have attended. In addition, if you are an unpublished writer, we encourage you to enter your work in our New Voices and New Visions award contests.

Marketing & Publicity

Can I write a guest post for the Open Book Blog?
We appreciate your interest in The Open Book Blog. We do not take submissions or pitch ideas for blog posts. We hope you enjoy reading about the latest releases and insights from our published creators.
How can I stay up-to-date on the latest news & books from Lee & Low?
How do I request an examination or desk copy?
We're thrilled to hear you're thinking about considering a Lee & Low book for course adoption at your US-based college or university. Reach out to marketing@leeandlow.com to request a complimentary desk or exam copy. Make sure to list course name, course start date, estimated enrollment, and preferred mailing address.
Who do I contact about publicity or media matters, like requesting a review copy for potential coverage or setting up an interview with an author?
Email publicity@leeandlow.com with your query. Please spell out as many details as possible about your query, especially if it's time sensitive.
Interested in hosting an author or illustrator at your school, library, store, or organization?
Click here for a list of creators who do virtual and/or in-person visits and other details to consider when planning an event. Find more info here.

Educators

Can I request a Teacher’s Guide or Lesson Plan for a book that does not have one?
Yes, we are always looking to expand our collection of Teacher's Guides and resources. If you have a specific book you would like to request one for, please contact us at educators@leeandlow.com.
Do you have any resources for virtual or hybrid learning?
Please visit our Home & Family Learning page.

For All Other Inquiries

Feel free to write us a message below. We'll make sure it gets directed to the department that can best respond to your needs. If you need immediate assistance, please call us (212) 779-4400 (9:30-5:30 PM EST). Please reach out to us via the email contact form below for assistance. We apologize for the inconvenience.

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